Answers to

FrequentlyAsked Questions

We've tried to provide answers below to several of the most common questions people ask about The Joie of Seating and our products. If you have a question not addressed here, please call our Customer Service Dept. at 704-795-7474.

  • Question: I'd like to order in person. Since I don't live near your factory in Concord, North Carolina, what are my seat ordering options?

Answer: JOS dealers/distributors, visit us at races, racing trade shows, Safer Racer seminars or use our quick & convenient. Because there are so many different seat and chassis types please call our office with mounting questions. 

  • Question: I just got my new Joie of Seating race seat
    and I'm ready to install it. Where can I get some
    details about this?
  • Answer: check out our Seat Mounting Guidelines (PDF)
  • Question: My child started racing young and is growing like a weed. I'm concerned about investing money into a youth race seat that my kid will outgrow in a year or two. I heard you can "lease your children's seats". Can you please tell me more about race seat leasing?
  • Answer:This program is called The Spencer Clark Child Development Program. It is a simple trade in program which starts with the purchase of a new or used seat and as your child grows you can trade up for a bigger seat or a seat for a different division. The cost in this program is minimal depending on the seat.
  • Question: Can you please elaborate on the payment process for ordering a race seat?
  • Answer: We require 50% at the time of the order and the balance is due prior to the seat shipping.
  • Question: I know you guys make a great product, but what if I get my seat and it doesn't fit right. Since I'm emailing my measurements with my order, do you offer any sort of guarantee that the seat will fit me properly?
  • Answer: This is one of the reasons that we require photos whenever a customer sizes themselves. 99% of our seats fit perfectly upon arrival, however, we will do whatever possible to correct problems if they arise.
  • Question: What's involved in replacing my existing LaJoie racing seat with a new one?
  • Answer:  Customers may trade in any Joie of Seating seat for a new one.  Trade in value varies per seat, please contact us for further information.
  • Question: If I order my seat now, can I buy the Safer System separately in the future and install it myself?
  • Answer: Our Safer System only works with other seats made by other manufacturers.
  • Question: What color and seat covering (fabric) options do I have?
  • Answer: Several, please refer to our Online Seat Order Form for colors.  Flames or embroidery are the only options that have additional fees.